Right of withdrawal and model withdrawal form

In contrast to entrepreneurs, consumers have a statutory right of withdrawal to revoke the contract concluded with us. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

Below you will find information on the exercise and consequences of the revocation as well as a sample revocation form that you can use, but do not have to use!

We will send you this information additionally with the order confirmation, with which we fulfill the legal information obligations required in the context of the right of withdrawal.
Furthermore, you will find all important information about the contractual relationship in our terms and conditions, such as the agreement that the shipping costs are not refundable in the event of a partial revocation, as it is a flat rate shipping.

1. right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. To exercise your right of withdrawal, you must send us

SEIFFEN.COM by Nestler GmbH, Hauptstr. 132, 09548 Kurort Seiffen, Germany
Phone: +49 (0) 37 362 - 880 830 / E-Mail:

by means of a clear statement (eg a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

End of the cancellation policy

2. reasons for exclusion or expiry

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer.

The right of revocation expires prematurely for contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.

3. legal model revocation form

In addition to the variants shown above, you can also use the form shown below to exercise your right of cancellation.
It is available on our website at any time and you will receive it with the order confirmation by e-mail.
For our convenience, we also ask you to provide us with the order number, if available.

Sample cancellation form

(If you want to cancel the contract with us, please fill out this form and send it back)

 - To
   SEIFFEN.COM by Nestler, Hauptstr. 132, 09548 Seiffen, Germany
   (Phone: +49 (0) 37 362 - 880 830 / E-Mail:

- Herewith I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods(*)/
  the provision of the following service:____________________________

- Ordered on: ___________ / received on: _____________

- Name and address of the consumer(s):  ___________________________

- Date and signature of consumer(s) (only in case of paper communication): ______________
(*) Note: Please delete where inapplicable.

You can find the sample cancellation form at any time in the footer of the respective page view.


Status: May 2022